RETURN & REFUND POLICY

Customer-Friendly Return Policy

At Magentain, customer satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple return and refund process designed to make shopping with confidence easy.

Return Window

You may request a return within 30 days after your order has been delivered.

Eligible Returns

To qualify for a return:

• The product must be unused and in its original condition.
• Original packaging, accessories, and documentation should be included.
• Proof of purchase or order confirmation is required.
• Customized, personalized, digital, and clearance items are non-returnable unless defective.

How to Request a Return

Please contact our customer service team before returning any item. Include your order number and reason for the return request.

Refund Process

After we receive and inspect your return:

• You will receive an email notification regarding approval.
• Approved refunds will be issued to your original payment method.
• Refunds typically appear within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery and provide photos for verification.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error.